1. Who we are
Native Software and Technologies LLC (“Native Softwares”, “we”, “us”) is a product studio based in Corinth, TX. We build and operate our own software. This policy covers every product we run, which we call “the Services”:
- nativesoftwares.com, this website.
- ExpertNest, the learning platform at expertnests.com, the ExpertNest iOS app and, in supported regions, ExpertNest on WhatsApp.
- OptionsLab, the options-trading education and community iOS app.
- Any other app or website we launch that links to this policy.
We are the data controller for personal information collected through the Services. If you have a question about anything here, email info@nativesoftwares.com.
2. What we collect
We collect only what each product needs to work. Not every category applies to every product.
Across all Services
- Account details: name, email address, username, password (stored hashed) and profile photo if you add one. If you sign in with Apple or Google, we receive the name and email they share.
- Payment information: purchases are handled by Apple (in-app purchases), Stripe, Paystack or Flutterwave depending on the product and your region. They send us a transaction reference, the plan or course bought, the amount and your billing country. We never see or store full card numbers.
- Device and usage data: IP address, device model, operating system, app version, language, crash reports and which screens and features you use.
- Communications: support requests, feedback, survey answers and anything you send us through our contact forms.
ExpertNest
- Learning data: courses you enrol in, lesson progress, assessment answers and scores, certificates earned and the public verification record for each certificate (your name, course title and completion date).
- Expert data: if you publish courses, the courses, modules and media you upload, your sales and payout history, and the payout details needed to pay you (for example a bank account or mobile money number, held by our payment partner).
- WhatsApp messages: in regions where ExpertNest runs on WhatsApp (currently Nigeria, Ghana and Brazil), we process your WhatsApp phone number and the messages you exchange with ExpertNest so we can deliver lessons, record progress and respond to you. We do not read messages you send to anyone else.
OptionsLab
- Community content: posts, comments, poll votes, follows and reactions you make in the feed. Posts and comments are visible to other members.
- Trade journal: the trades, notes and screenshots you log. Journal entries are private to your account unless you choose to share one.
- Progress data: lessons completed, XP, levels and streaks.
We do not ask for, and you should not give us, your brokerage credentials, account numbers or government ID numbers.
3. How we use it
- To create your account, deliver the product and keep your progress in sync across devices.
- To process payments, pay experts, issue receipts and handle refunds and disputes.
- To issue certificates and let employers verify them.
- To send service messages: receipts, security alerts, policy changes and replies to your requests.
- To send product news and offers by email or push notification. You can opt out at any time from the message itself or in your settings.
- To understand how the Services are used so we can fix problems and improve them.
- To detect fraud, abuse and security incidents and to enforce our Terms.
- To meet legal obligations such as tax and accounting records.
We do not sell personal information, and we do not use the content of your lessons, journal or messages to serve ads.
4. Legal bases
Where data-protection law requires a legal basis (for example under the GDPR or UK GDPR), we rely on:
- Contract: to provide the product you signed up for, including payments and payouts.
- Legitimate interests: to secure the Services, prevent abuse, measure usage and improve our products, balanced against your rights.
- Consent: for marketing messages and optional analytics on our websites. You can withdraw consent at any time.
- Legal obligation: to keep financial records and respond to lawful requests.
6. How long we keep it
- Account and content: for as long as your account is open. When you delete your account we remove or anonymise it within 30 days, except as listed below.
- Certificates: the public verification record stays available so an employer can still confirm a credential, unless you ask us to withdraw it.
- Payment and payout records: up to 7 years, as tax and accounting rules require.
- WhatsApp conversation logs: 12 months after the last message, then deleted.
- Server logs and analytics: typically 90 days to 14 months, after which they are deleted or aggregated.
We may keep limited data longer when needed to resolve a dispute, prevent fraud or comply with law.
7. Children
You must be at least 13 to use ExpertNest or this website, and at least 18 to use OptionsLab. We do not knowingly collect personal information from anyone under these ages. If you believe a child has created an account, email info@nativesoftwares.com and we will delete it.
8. Your rights
Wherever you live, you can ask us to:
- Access the personal information we hold about you and get a copy of it.
- Correct anything that is wrong or out of date.
- Delete your account and data (see Section 9).
- Export your data in a portable format.
- Object to, or restrict, certain processing, including marketing.
- Withdraw consent where processing is based on it.
California residents have these rights under the CCPA/CPRA, plus the right to know the categories of information collected and the right not to be discriminated against for exercising them. We do not sell or “share” personal information for cross-context behavioural advertising.
EU, EEA and UK residents may also lodge a complaint with their local data-protection authority.
To exercise any right, email info@nativesoftwares.com. We will verify your identity and respond within 30 days (45 days where the law allows). You can also authorise someone to make a request on your behalf.
9. Deleting your account
You can delete your account at any time:
- In the app or on the web: open Settings and choose Delete account.
- By email: write to info@nativesoftwares.com with the subject “Data deletion request”, the product and the email on the account.
We confirm once deletion is complete. Deleting the app alone does not delete your account, and deleting your account does not cancel an active Apple subscription; manage that in your Apple ID settings.
10. Security
Data is encrypted in transit and at rest, access is limited to staff who need it, and we log and review that access. No system is perfectly secure; if a breach affects your data we will notify you and the relevant authorities as the law requires.
12. Changes to this policy
When we change this policy we update the date at the top. If a change is significant, we will also tell you in the product or by email before it takes effect. Continuing to use the Services after that means you accept the updated policy.
13. Contact
Questions, requests or complaints about privacy go to:
Native Software and Technologies LLC
4401 Grassy Glen Dr, Corinth, TX 76208
info@nativesoftwares.com